FAQ

What kind of photo should I send?
A clear, well-lit photo where your pet's face is visible from the front or in profile. No need to be a photographer — we take care of turning it into an illustration.

What products do you offer?
Puzzle with tin box, cushion, mug, tote bag and laptop sleeve, all personalized from a photo of your companion. Our catalog is regularly updated, so check the shop for every creation currently available.

How long will it take to receive my order?
Each piece is made to order after you place your order: allow a few business days for production, plus the shipping time for your country.

Can I choose the illustration style?
Yes, several styles are available when you place your order.

What if I'm not happy with the result?
Get in touch with us — see our returns policy.

Do you ship outside of France?
Contact us to check delivery availability for your country.