Made to order: each order is manufactured after confirmation, which involves a production time before shipping.
Delivery: shipped from our partner workshops in Europe.
Returns and complaints: as our products are personalised, they cannot be exchanged or refunded except in the case of a manufacturing defect, a personalisation error attributable to Neko&Co, or a product damaged during delivery.
In these cases, please contact us with a photo of the product received — we are committed to finding a solution (replacement or refund).